1. Account Security

You are responsible for maintaining the confidentiality of your account information, including login credentials. Notify us immediately if you suspect unauthorized access or security breaches.

2. Product Information & Availability

We strive to provide accurate product descriptions, images, and specifications for all auto parts, including air filters, oil filters, fuel filters, cabin filters, and power sports filters. Product availability may vary, and prices may change without prior notice.

3. Orders, Payment & Acceptance

All orders are subject to product availability and payment confirmation. Payments are processed through secure third-party gateways. We reserve the right to cancel or refuse orders in case of pricing errors, stock issues, or other unforeseen circumstances.

4. Shipping & Delivery

• Orders are processed within 24–48 hours of payment confirmation.
• Delivery within Jeddah: 1–3 business days.
• Delivery outside Jeddah (within Saudi Arabia): 2–5 business days, depending on courier and location.
• Customers are responsible for providing accurate shipping details.
• You will receive a tracking number for every shipment.

Note: Delivery times may vary due to weather, customs, or third-party courier delays. Inspect packages upon arrival and report any damaged or incorrect items within 24 hours.

5. Returns, Refunds & Exchange

Eligibility for Returns/Exchanges:

• Items must be defective, damaged on arrival, or incorrectly shipped.
• Returns or exchanges must be requested within 7 days of delivery.
• Products must be unused, uninstalled, and in original condition with packaging.

Non-Exchangeable Items:

• Used or installed parts
• Items damaged due to improper installation or handling
• Final sale products

Refunds:

• Approved refunds are processed to the original payment method within 7–14 business days.
• Shipping charges are non-refundable, unless the error was on our part.

6. Limitation of Liability

To the maximum extent allowed by law, Jeddah Auto Spare Parts shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.

7. Privacy & Data Protection

We value your privacy and security. Personal information collected during purchases or account creation is used only for order processing, shipping, and customer support. We do not sell your personal data to third parties. By using our services, you consent to our privacy practices.

8. Modifications

We reserve the right to update or revise these terms at any time. Continued use of our website constitutes acceptance of the updated terms.

9. Contact Us

For any questions regarding our terms, orders, products, or services, contact us at Jeddah Auto Spare Parts. Our team is committed to providing transparent, reliable, and customer-focused support.