Privacy Policy
Privacy Policy
Introduction
At Jeddah Auto Spare Parts we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit or make a purchase from our website. You consent to this policy when you use our services.
Information We Collect
We collect information that you voluntarily provide when you:
- Create an account or log in
- Place an order
- Subscribe to newsletters
- Fill out forms
- Contact customer support
This information may include your name, email address, billing and shipping address, phone number, and payment information.
We also automatically collect technical data such as IP address, browser type, and browsing activity using cookies and similar technologies.
How We Use Your Information
We use your personal information to:
- Process and fulfill orders
- Communicate order status and updates
- Improve website performance
- Personalize your shopping experience
- Provide customer support
We may share necessary information with trusted third-party service providers (such as payment processors and shipping partners) to complete transactions.
We do not sell your personal information.
Cookies and Tracking
Our website uses cookies to enhance user experience, analyze website performance, and manage site functionality. You may disable cookies through your browser settings, though this may affect site usability.
Data Protection
We implement appropriate security measures to protect your information from unauthorized access, misuse, or disclosure. However, while we take strong security measures, no method of online data transmission is completely secure.
Your Rights
Depending on your local data protection laws, you may have the right to access, update, or delete your personal data. To exercise these rights, please contact our support team.
Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal data from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
2. Written Policy
By accessing or using our website, you agree to comply with our Terms & Conditions, which govern your purchases, account usage, and website access.
Account Security
You are responsible for maintaining the confidentiality of your account information. Please notify us immediately if you suspect unauthorized access.
Product Information
We strive to display accurate product details, but errors or omissions may occur. We reserve the right to correct inaccuracies or update information without prior notice.
Order Acceptance
All orders are subject to product availability and payment confirmation. We reserve the right to refuse or cancel orders due to pricing errors, stock issues, or other reasons.
Pricing and Payments
All prices are exclusive of taxes unless otherwise stated. Payments are processed securely through third-party payment gateways.
Limitation of Liability
To the fullest extent permitted by law, Jeddah Auto Spare Parts shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
3. Exchange Policy
Eligibility for Exchange
To be eligible for an exchange:
- Products must be unused, uninstalled, and in original condition
- Items must include original packaging
- Exchange requests must be made within 7 days of delivery
- Proof of purchase (invoice or order number) is required
Non-Exchangeable Items
Items marked as final sale, or products damaged due to improper use, installation, or handling, are not eligible for exchange.
How to Request an Exchange
To request an exchange:
- Contact customer support within 7 days
- Provide your order number, product details, and reason for exchange
- Follow the return instructions provided by our team
Exchange Shipping Costs
- Shipping charges may apply for exchanges
- If the product is defective or incorrect, we will cover return and replacement shipping
Processing Time
Once the returned product is received and inspected, the exchange will be processed within 3–5 business days. You will be notified once completed.
Shipping Policy
Jeddah Auto Spare – Shipping Policy
At Jeddah Auto Spare, we strive to ensure your auto parts reach you safely and on time. Our shipping policy is designed to be transparent, fast, and reliable for customers in Jeddah and across Saudi Arabia.
Shipping Methods & Delivery Times
- Orders are typically processed within 24–48 hours of payment confirmation.
- Delivery within Jeddah is usually completed in 1–3 business days from dispatch.
- Shipments outside Jeddah within Saudi Arabia may take 2–5 business days, depending on location and courier availability.
Shipping Charges
- Standard delivery charges are calculated at checkout based on destination and package size.
- Free shipping may apply for orders above a certain minimum value (if offered).
Order Tracking
Once your order ships, you will receive a shipment tracking number via email or WhatsApp/SMS so you can monitor delivery status.
Important Notes:
- Delivery timeframes are estimated and may vary due to weather, carrier delays, customs (if applicable), or other external factors.
- We are not responsible for delays caused by third-party courier services.
Inspection on Delivery:
Please inspect all packages upon arrival. If you receive damaged or incorrect parts, notify us immediately within 24 hours to begin the claims process.
Refund & Cancellation Policy
Jeddah Auto Spare – Refund & Cancellation Policy
We at Jeddah Auto Spare prioritize your satisfaction. However, due to the technical nature of auto parts, the following conditions apply for cancellations, returns, and refunds:
Order Cancellation
- You may cancel your order only before it has been shipped.
- To cancel, contact us immediately via WhatsApp or phone.
- Cancellations made before shipping will result in a full refund to your original payment method within 3–7 business days.
Once your order has shipped, cancellation is no longer possible.
Returns & Refunds
Eligibility for Returns:
We accept returns only if the part is:
✔ Defective or damaged on arrival
✔ Incorrect part shipped
Parts are not accepted for return if:
❌ Used, installed, or damaged after delivery
❌ Returned after the allowed return window
Return Window:
- Return or refund requests must be made within 7 days from delivery.
Return Process:
- Contact our support team with your order number.
- Provide photos/videos showing the issue.
- We will provide instructions for returning the item.
Refund Terms:
- Approved refunds will be issued to the original payment method within 7–14 business days after receiving the returned item.
- Shipping charges are non-refundable unless the error was on our part (wrong or defective part).